Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement


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Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

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Betty ensures that new content contributions from our associates and other content partners are made into posts and published to meet our standards. Contact Betty if you have new content about best practice and if you have feedback or corrections on existing content

OnePage™ – Service Delivery Benchmark Part 2

Customer Satisfaction

When customers experience your service, how are there expectations met? How do you know? Try our interactive benchmark to explore. Reflect on how you ensure customer expectations are met and compare this with the approach of other businesses. Part 2 of this benchmark focus on how to meet agreed expectations. Part 1 explores how expectations are agreed and recorded. When ... Read More »

OnePage™ – Service Delivery Benchmark Part 1

Customer Satisfaction

How do you manage your service delivery, and how does your approach compare with others? Try our interactive best practice benchmark survey to find out. Explore how you clarify and confirm customer expectation at the outset  of service delivery and compare this with the approach of other businesses. Part 1 of this benchmark focuses on  how clarity of expectation is ... Read More »

Adapting Your ERP Approach to Your Business Needs

Cluod Based IT Systems

Any manager who wants to streamline the internal processes of their business needs to consider the value an effective enterprise resource planning (ERP) strategy can offer. A good ERP system allows data to be synchronised and shared across an entire organisation’s departments – from manufacturing to sales. ERP software usually has a single database at the very heart, which holds ... Read More »

Nothing is Certain Except Death and Taxes – Managing Your Taxes

Small Business Finance

Original quote by Benjamin Franklin. Today, Franklin’s now famous quote still rings true.  The phrase speaks of the inevitable, and it is a fact that taxes are a critical element of any company or individuals considerations. With the economic situation teetering on the brink of serious crisis in many countries and budgets gripped like never before, everyone is working that ... Read More »

Staff Satisfaction – Key to Make Your Business Grow?

BBPN Associates

Does happy employees lead to happy customers? Does happy customers lead to a healthy business? If you believe the answer is yes, then it is essential  to understand what motivates your employee’s.  Monitoring staff satisfaction can give an insight into what your employees are thinking and how you can help to improve staff satisfaction in the work place and directly ... Read More »

Marketing to Existing Customers is like Washing for Gold

Business Development

Marketing to existing customers is like washing for gold. You know its there, you just have to find it.  The windows and glazing industry is extremely competitive and facing tough trading conditions. The main challenge for retailers and installers is to maintain or grow their sales volume in a tough market.  They need to look for new ways to grow ... Read More »

Business Engagement – How Engaging are You?

Effective Business Engagement

Engagement is second nature for some. For others it can feel more challenging. Whatever your starting point, you can enhance your approach. Consider business engagement a skill that can be developed is an important first step. In business, and life, engaging effectively with others is a useful skill. Effective business engagement skills has many applications including customer engagement, employee engagement ... Read More »

Best Practice 360 Degree Feedback Template

360 Feedback

360 degree feedback is a powerful approach to help managers and employees gain self awareness through insights on how how others see them. With feedback collected from many sources people are more prepared to take action on the results than when they receive feedback only from their line manager.  A 360 degree feedback template enable simple and easy collection of  ... Read More »

Innovative Solution to Benchmarking and Sharing Best Practice

Best Practice Sharing By Topic

Past perception is that benchmarking and comparing best practice approaches is expensive and only for large organisations with big budgets. This does not have to be the case. Smaller organisations can benefit as much if not more from the insights of other businesses. By participating in interactive benchmarking everyone will learn about their strengths and weaknesses and get ideas for ... Read More »

Create a Culture of Employee Feedback

employee feedback process

Creating a culture where employee feedback is a source of input for business improvement and ideas is powerful approach. Employees have first hand insight into how the business operate and will have identified ways the business can improve. Without an employee feedback culture all this potential is missed. It is key to engage employees in the process by making it ... Read More »

Employee Feedback – An Essential Business Development Tool

employee feedback process

Employee feedback is essential to the successful development of your business.  If you engage with your employees to get their feedback, you can use their ideas and suggestions to drive innovation and growth. By formally asking for feedback you can give your employees the opportunity to provide comments and ideas that may never come out in conversation. Sometimes they may ... Read More »

Free Business Benchmarking Tools

Industry Benchmarking

How to access relevant benchmarking information? Large companies regularly pay large fees for benchmarking data relating to their industry sector, or have their own internal teams working to produce reports on how they compare with their competitors or with other companies like themselves.  Smaller businesses can benefit just as much from these types of insights, but don’t have the budget ... Read More »

Case Study Creation Made Easy

Case Study Template

How do I Create a Case-study? Case study creation often on the “to-do” list that never gets completed. We have made it easy.  Using our approach, you can easily write a case study yourself based on the interaction you have had with the client. Using the clients own words where possible and using “citation marks” to illustrate the customer is ... Read More »

Employee Surveys Made Simple and Easy

Employee Feedback

We can help you design and implement employee surveys that give you real information you can use to make continuing improvements in your business. Our employee survey work covers two main areas:  Ongoing staff satisfaction levels and in-depth employee feedback.  We can help you learn about staff satisfaction surveys, employee surveys, and how to set up and run an employee ... Read More »

Customer Satisfaction Monitoring – Like Wearing Your Customers Shoes

Customer Feedback

Monitor your customers satisfaction – Try your customers shoes. You’re only as good as the service you deliver today. Unless you are constantly monitoring customer satisfaction, it’s all too easy for service quality to dip. Also, it’s not just about maintaining current standards. Customers’ expectations change over time as the market you are in develops.  What was acceptable in the past ... Read More »

Market Feedback Collection Made Easy

Market Feedback

It is essential to get feedback and insights from your market to help you make business decisions.  We’ve all seen businesses open and close within a short time, when it was obvious they had misjudged their market. Many times this could have been easily avoided by doing a little market research.  But Market research sounds complex. Yet market surveys can ... Read More »

Testimonial Feedback Collection Made Easy


Testimonial feedback from your existing customers is your most powerful marketing tool. Collecting testimonials is often missed due to other priorities or a desire not to inconvenience your customer. To break this habit and start asking for and using customer feedback to market you business, you can use this simple process which can be supported by your personalised OnePage™ Business ... Read More »

Customer Surveys

Customer Survey Tools

When you really know what your customers think, you can develop products and services that meet existing needs better, you can anticipate future needs more accurately, and you can grow your customer base. Effective Customer Surveys Delivered by Specialists. We work with you to develop and implement effective customer surveys that give you genuinely useful information.    Your Customers are ... Read More »

Building a Candidate List with Best Practice Recruitment Process

Recruiting the right people into your business is crucial for its long-term success

Recruiting the right people into your business is crucial for its long-term success. But sifting through applications, reading CVs, developing short lists and interviewing candidates can be a time consuming and often costly process. The best practice recruitment process is developed as an innovative yet simple solution to the problems of building a good candidate list while minimising the time ... Read More »

B2B Customer Satisfaction: The Seven Point Plan

seven-point B2B customer satisfaction plan to help you keep your B2B customers on board.

We all know it is much cheaper to keep existing customers than to find new ones.  You need to choose what customers to focus on, you need to then set expectation levels, you need to communicate these levels to your team and your customers, you need to monitor and measure these levels, you need to be prepared to change if ... Read More »

Testimonial Collection Tools

Testimonials from your existing customers is your most powerful marketing tool

Testimonial collection from your existing customers is your most powerful marketing tool. They strengthen the credibility of your business giving prospective customers the confidence to buy from you by reading your customer testimonials. Don’t have time to collect testimonials? Follow our quick and simple method for collecting valuable testimonials and you’ll realise you can’t afford not to! Customer feedback is ... Read More »

Does Price Matter in Competitive Industries?

It is a common notion that price is the main driver of choice in most industries

Does price matter?  It is a common notion that price is the main driver of choice in most industries. However, the GlassTalk  Survey, which focused on the glazing industry, challenged this preconception. The GlassTalk Survey examined the link between price and supplier choice in the Windows and Glazing supply chain. Commonly viewed as a very competitive industry the survey uncovered ... Read More »

The Feedback that Drives Success


The feedback that drives success from customers is vital to any business, whether it’s a simple, morale-boosting pat on the back, or constructive criticism that can be used to improve the service you deliver. Learn how this has been made easy, effective and high impact. However, accessing the kind of feedback that can really make a difference to a business ... Read More »

Fabricators and Value Added Resellers – Your Customers Choice is all About Customer Service

Your Customers Choice is all About Service

Many industries rely on fabricators and value added resellers to do the ‘dirty work’ of adapting the manufacturer’s standard product to meet the customer’s application and exact requirements.  But your customer’s choice is all about customer service and this is a must to to be able to succeed in this market. Being a fabricator or value added reseller is highly ... Read More »

Successful Business Diversification Strategy

successful products umbrella sm

It was great to read the Manchester Evening News story about a local successful business diversification strategy from Heywood manufacturer Gilwood. Gilwood first opened in 1963 to produce stainless steel vats for cloth manufacturers based around Rochdale. You might have expected the business to go into a terminal decline as the textile mills closed down, but the family owners weren’t ... Read More »

Benchmark Your Business – In Total Confidence


The Business Best Practice HUB meets the need for business owners to compare their businesses to their peers and to the best in any business discipline. Not only this, it allows you to see critical areas where your business is has weaknesses or areas where your business has strengths. You can also access case studies and advice for how to ... Read More »

Application Questionnaires: Build better shortlists

Build Better Shortlists

With vacancies often attracting hundreds of applications, what can you do to make the short-listing process more efficient AND be sure you have chosen to interview the best candidates? Here, we explain how Application Questionnaires can help you build better short-lists in less time time than it would take you reading a fraction of the CV’s Application questionnaires care fully ... Read More »

Effective Business Action Planning Process


No idea can ever be successful if it’s not taken the market. So, with a refined idea it’s time to make an action plan to get the message out. The effective business action planning process is about clarity of tasks and ownership and formed the final element of the Rapid Commercialisation workshop. The challenge is to turn good intentions at ... Read More »

Business Decision Making: Ideas Versus Objectives

Generate alternatives by considering what your overall objectives might be

There are many tools and techniques that can help with business decision making.  We will explore how to assess an idea and generate alternatives by considering what your overall objectives are.   Anyone who likes variety will be attracted to a new idea purely because it is different and it is a novelty.  Enthusiasm is exactly what you need when ... Read More »

What Could Poor Manager Performance be Costing Your Business?


When a business is performing poorly it’s easy to look outside and blame the economy, the government, or any number of factors outside your control.  And there’s no denying that all these things may well be important. But sometimes the problem lies closer to home. Poor Manager Performance Leads to Poor Business Results Research shows that poorly performing companies often ... Read More »

Business Survey Tools

Business Survey Tools

Business surveys and feedback questionnaires can help in identifying ways to improve your business.  Getting the business survey tools set up and operating in ways that suits your target audience is key. And as importantly, preparing for the feedback that you are seeking help you ensure the feedback will be used to full effect. For many businesses, using customer and ... Read More »

360 Degree Feedback; Why Bother?

Safer Recruitment

You’ve heard of 360 Degree Feedback. You know that it’s something many big companies do. But with everything else you’ve got to do, why should you consider introducing it in your business? The fact is that if you improve management skills, you improve business performance. But in order to improve skills, you have to identify what needs improving – not ... Read More »

How to Improve Manager Performance Evaluation

How Well Can you Truly Assess Your Managers’ Performance?

How well can you evaluate manager performance? You are responsible for reviewing your managers. But how well can you as an individual really assess how successful they are? We all have different ways of doing things, and it’s easy to judge others negatively because their style isn’t similar to ours – though it may nevertheless be effective. No matter how ... Read More »

Successful Marketing Techniques

Successful Marketing Techniques

Successful marketing isn’t always about making more sales – It might seem obvious to say that if you sell more, your marketing has been successful, but this is not always the case. In fact, the opposite can be true. Changing your marketing techniques could start to bring in fewer sales, yet be more successful. How? Because successful marketing is about ... Read More »

Customer Feedback

Customer Feedback

Use customer feedback – Customer Feedback Surveys help you really understand how to develop your business to better meet customer needs. Bespoke customer feedback surveys will help you understand how to better meet customer needs, now and into the future. See What Your Customers See – We put together questions that really help customers to give you useful feedback and ... Read More »

Appraisals Technique: What to do and what not to do

Safer Recruitment

A good appraisal process helps you get the best from every individual. A poor appraisal process is often a waste of time. Here are our top tips on appraisal techniques  to get the most from your appraisal sessions. Using these tips will help you get more form the process and get more from your team. Using effective appraisal techniques is ... Read More »

Why Benchmarking Works


Benchmarking allows comparisons with others to help your development Benchmarking shows you where you stand in relation to others, and points you in the right direction on what actions you can take. By looking outside of your own business environment, it gives you a fresh perspective on your business challenges. Too many choices? When faced with a multitude of possibilities ... Read More »

Customer Feedback Process: A checklist

Customer Feedback Process

Collecting customer feedback is all about making it easy for the customer to give feedback and making sure the feedback that is collected is actionable. Most importantly any customer feedback gathering must engage the customer in the process and demonstrate a genuine intention to assimilate and use the feedback. When used effectively, customer feedback helps you improve what you do ... Read More »

Creating Great Ideas – Rapid Business Ideas Generation

Business Ideas Generation

For business ideas generation, team based and cross-functional workshops is one of the most effective ways to think outside the box.   Combined with an effective prioritisation process, including group debate and  ‘poster voting’ as an alignment tool, the ideas can be refined and prioritised. This was the first element of a special Rapid Commercialisation event run by the Business Best ... Read More »

When does professional indemnity insurance make sense?


If you offer a service that provides advice, a professional service or provide design input to your clients, then you may consider investing in professional indemnity insurance cover.  This is also known as professional liability cover and is regarded as an essential type of cover for some client engagements. So what can  investment in such a cover offer for you ... Read More »

Market Surveys

Market Feedback

Survival Depends on Understanding your Market. No matter how great your new ideas for products and services, they will come to nothing if you don’t understand your chosen market.  Fast-changing political, economic, social and technological factors combine to create a climate where only those businesses that truly understand their target market will survive and thrive.   Don’t Put Your Business ... Read More »

Customer Testimonials


Testimonials Gets Results. Used well, testimonials are your single most powerful marketing tool.  A few words from a satisfied customer  provide that extra reassurance that prompts your next customer to buy. However, not all customer testimonials are equal.  You need to identify and collect relevant testimonials that will make your marketing material more credible and persuasive. Read our case studies ... Read More »

OnePage™ – Effective Business Engagement Survey

Effective Business Engagement

Engagement with prospects, customers, employees and other stakeholders is critical to business success. How do you engage and how effective is your approach? Try this reflective survey on your own or work with someone to explore your approach to discover how you engage and where you may be able to enhance the way your engage. After each question a comment ... Read More »

OnePage™ – Interview Preparation Template

Recruitment Support Services

Preparation is key before an interview to ensure that you present your skills and knowledge to any interviewer in a concise and effective manner, therefore giving yourself the best chance of securing your dream role. Below are a few questions to help you gain an insight into what you need to think about prior to going to any interview, and ... Read More »

OnePage™ – Customer Communication Benchmark Survey

Effective Communication

How well do you communicate with your customers, and how does your business compare with others? Answer a few questions to find out. After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each question, click on the next one to continue.   ... Read More »

OnePage™ – Credit Control Survey

Cash Flow and Finance

How effective is your credit control, and how does your business compare with others? Answer a few questions to find out. After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each question, click on the next one to continue.     Read More »