Best practice definitions often focus on the ability of a method or process to consistently show superior results. We believe best practice is about using approaches that not only deliver superior results but also consider sustainability and ongoing development of the approach.
Here is our best practice definition:
Consider all stakeholders
Almost every business activity has multiple stakeholders, both inside and outside the business. Inside the business, changes will affect each department in different ways, and may even affect individuals within the same department differently. Outside the business, the way you do things has an effect not only on customers, but also on suppliers, neighbours and the wider public.
A best practice approach looks to find win/win ways to change and improve what you do, respecting the various stakeholders and showing empathy for their situation.
Deliver consistent outcomes
When successful approaches aren’t recorded or knowledge isn’t shared, people can’t know how to deliver the best outcomes. As a result, they waste time and resources trying to reinvent the wheel – and don’t always succeed.
A best practice approach uses step-by-step processes to tackle challenges, recording at each stage what works and what doesn’t, sharing the results, and then repeating the successful formulae. It looks to create consistency, quality, and repeatability.
Minimise resource, maximise results
When you’re busy, it’s easy to lose sight of the fact that every activity should be focused on achieving business objectives. People get comfortable in their roles, form habits, and carry on doing things the way they always have done, without questioning whether a particular activity is still the best use of resources.
A best practice approach asks why. It questions what you do and why you do it, both at the strategic and operational level. The goal is to be constantly seeking for the most efficient and effective ways to make profit for the business.