Creating a culture where employee feedback is a source of input for business improvement and ideas is powerful approach. Employees have first hand insight into how the business operate and will have identified ways the business can improve.
Without an employee feedback culture all this potential is missed. It is key to engage employees in the process by making it easy and by demonstrating the commitment to use and act upon feedback.
Creating a Culture of Employee Feedback
To change your culture and make employee feedback “real”: Ask for it regularly, consider the results, and make appropriate decisions that demonstrate that you are listening. As a result your employees will feel rewarded and you start to develop a culture of feedback and innovation that will really drive your business forward.
Once You Ask – Be Seen to Act
Once staff see that you are using feedback to make positive changes, they will become more engaged with the idea and the process. Put suggestions into action, and you will motivate staff and encourage them to think constructively about both points of detail and wider issues. What is your starting poit. How do you gather input and make decisions today?
Your Employees are Experts in Your Business
Your staff are the experts on what goes on inside your business, and are perfectly-placed to tell you what’s working and what isn’t. Those in regular contact with customers have a different and invaluable perspective – ignore it and you could be missing out on valuable opportunities.
Get Everyone Involved
For a true feedback culture, it’s important to involve everyone. You can reach out with on-line and paper based tools and you can collect feedback through interactive sessions. With bespoke Customer Feedback Surveys, you also find out what your customers think. Combine that information with employee feedback on a regular basis, and you have a powerful mechanism for making changes that will keep you ahead of the competition.
Talk to a Feedback Specialist to find out how to make feedback work in your business :