1 – Best practice must be proven across a range of circumstances
How do you know what will work? You don’t have to rely on your own existing knowledge. Do your research; find out what others have done in similar circumstances; make notes of proven ideas that could be relevant for you. You will find plenty of information here on the HUB to help you.
In larger businesses, you could find that other teams or departments have already gone down a particular path and succeeded. Use your contacts, make new ones, ask around. Where you do have to experiment with your own ideas, keep records of what works and what doesn’t – and plan for how you will reuse the approaches that prove successful
2 – Best practice must be simple
If a concept or idea is hard for people to understand or implement, it won’t succeed. Even if you can persuade people to try the new approach, and you give them full training in what’s needed, things will almost inevitably go wrong. The more steps there are in a process, and the more people who are involved, the more chance there is of failure. So don’t be tempted by new approaches that promise improved results at the expense of adding complexity. Always look for ways to simplify what you do – and try to make this a guiding principle for everyone in your team.
3 – Best practice must be shareable – and shared
Once you have identified a best practice approach, record it in a straightforward format that others can use, and tell other people in your organisation. Each new best practice idea needs to be embedded into the culture, which may take some time and effort in itself. An email advising people of a new way to do things is rarely successful; face-to-face conversations and follow up tend to be more effective. If there is a lot of information to share, you may need to organise training sessions. And remember that when introducing new best practice ideas, you will need to appeal to each stakeholder group and show them why the idea is important and how they will benefit.