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Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

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OnePage™ – Credit Control Survey

How effective is your credit control, and how does your business compare with others? Answer a few questions to find out.

After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each question, click on the next one to continue.

 

 

Which statements best describe your cash-flow situation?

What checks do you run on new customers and how do you decide what credit terms to offer?

Do you set out payment terms clearly when you start working with new customers?

What is the format of your invoices?

How often do you get queries that delay payment?

What is your average DSO (Days Sales Overdue)?

What statement best describes your credit control process?

How do you prioritise which invoices to chase for payment?

How do you use third parties to help resolve credit control problems?

Look back at your own comments and the responses. What are your top 3 credit control challenges?

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