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Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

You are here: Home / Best Practice Benchmarking / OnePage™ – Customer Communication Benchmark Survey

OnePage™ – Customer Communication Benchmark Survey

Effective CommunicationHow well do you communicate with your customers, and how does your business compare with others? Answer a few questions to find out.

After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each question, click on the next one to continue.

 

 

How do you stay in touch with customers?

How do you learn from your customers how things are going?

When do you seek feedback on your product or service?

Who can customers talk to if they want to give feedback?

Is everyone involved in communicating with customers aware of your performance?

How do you follow up discussions with customers?

If you lose a customer, do you always know why?

Look back at your own comments and the responses. What are your top 3 challenges in terms of improving customer communication in your business?

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