Explore how you clarify and confirm customer expectation at the outset of service delivery and compare this with the approach of other businesses.
Part 1 of this benchmark focuses on how clarity of expectation is established with the customer. Part 2 focuses on how you ensure that the agreed expectation is met.
When you have completed the benchmark you have the option to submit your responses and see how these compare with others who have completed the benchmark. Individual responses are kept anonymous and can only be viewed by the registered providing the response.