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Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

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OnePage™ – Service Delivery Benchmark Part 1

Customer SatisfactionHow do you manage your service delivery, and how does your approach compare with others? Try our interactive best practice benchmark survey to find out.

Explore how you clarify and confirm customer expectation at the outset  of service delivery and compare this with the approach of other businesses.

Part 1 of this benchmark focuses on  how clarity of expectation is established with the customer. Part 2 focuses on how you ensure that the agreed expectation is met.

When you have completed the benchmark you have the option to submit your responses and see how these compare with others who have completed the benchmark. Individual responses are kept anonymous and can only be viewed by the registered providing the response.

Start Benchmarking >>

How do you choose customers and opportunities in business?

Who interacts with prospects and customers when while expectations are discussed?

Which statements apply to the way in which you specify and agree requirements and prices?

Do you need to access this record in order to resolve customer concerns?

Looking back at your responses - what are your top 3 challenges to ensure customer expectations are agreed, recorded and shared?

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