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Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

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OnePage™ – Service Delivery Benchmark Part 2

Customer SatisfactionWhen customers experience your service, how are there expectations met? How do you know? Try our interactive benchmark to explore.

Reflect on how you ensure customer expectations are met and compare this with the approach of other businesses.

Part 2 of this benchmark focus on how to meet agreed expectations. Part 1 explores how expectations are agreed and recorded.

When you have completed the benchmark you have the option to submit your responses and see how these compare with others who have completed the benchmark. Individual responses are kept anonymous and can only be viewed by the registered providing the response.

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How is progress monitored against objectives?

How is customer feedback gathered?

How are expectation gaps addressed?

What is your typical customer feedback?

Looking back at your responses - what are your top 3 challenges to ensure expectations are delivered and customer satisfaction is achieved?

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Betty ensures that new content contributions from our associates and other content partners are made into posts and published to meet our standards. Contact Betty if you have new content about best practice and if you have feedback or corrections on existing content

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