Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

 

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Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

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Best Practice Surveys

 

OnePage™ – Service Delivery Benchmark Part 2

Customer Satisfaction

When customers experience your service, how are there expectations met? How do you know? Try our interactive benchmark to explore. Reflect on how you ensure customer expectations are met and compare this with the approach of other businesses. Part 2 of this benchmark focus on how to meet agreed expectations. Part 1 explores how expectations are agreed and recorded. When ... Read More »

OnePage™ – Service Delivery Benchmark Part 1

Customer Satisfaction

How do you manage your service delivery, and how does your approach compare with others? Try our interactive best practice benchmark survey to find out. Explore how you clarify and confirm customer expectation at the outset  of service delivery and compare this with the approach of other businesses. Part 1 of this benchmark focuses on  how clarity of expectation is ... Read More »

OnePage™ – Website Effectiveness Survey

Decision Making

Does your Website work for you? Answer a few questions, learn how it compares with others and get insights on how you can improve. After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each question, click on the next one to continue. ... Read More »

OnePage™ – Questionnaire – Which recruitment route to take?

Recruitment

The questions below will help you once answered to decide which recruitment route to take and answered honestly will show you and your colleagues what needs to be decided prior to undertaking the recruitment process with an external recruiter.  After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next ... Read More »

OnePage™ – Product and Services Innovation Survey

Product & Service Delivery

How good are you at innovation, and how does your business compare with others? Answer a few questions to find out. After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing the each question, click on the next one to continue.     ... Read More »

OnePage™ – Effective Business Engagement Survey

Effective Business Engagement

Engagement with prospects, customers, employees and other stakeholders is critical to business success. How do you engage and how effective is your approach? Try this reflective survey on your own or work with someone to explore your approach to discover how you engage and where you may be able to enhance the way your engage. After each question a comment ... Read More »

OnePage™ – On-Line Business Performance Survey

Business Survey Tools

How is your On-Line Business performing and how does it compare with others? Answer a few questions to find out. After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each question, click on the next one to continue.       Read More »

OnePage™ – Marketing Effectiveness Survey B2B

Marketing Effectiveness

How effective is your marketing approach, and how does your business compare with others? Answer a few questions to find out. After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each question, click on the next one to continue.       Read More »

OnePage™ – Job Specification Template

Recruitment Support Services

Creating a clear and succinct job specification is the best way to start any recruitment process. Complete these simple questions before considering your recruitment needs and you will be able to discuss and challenge your thoughts together with colleagues or external recruitment consultants. After completing each question, click on the next one to continue.     Read More »

OnePage™ – Interview Questions

Recruitment Support Services

Creating a list of interview questions is the best way to prepare for any interview process. Completing these simple questions will help you consider what answers will match your recruitment needs and you will be able to discuss and challenge your thoughts together with colleagues or external recruitment consultants before interviewing takes place. After completing each question, click on the next ... Read More »

OnePage™ – Interview Preparation Template

Recruitment Support Services

Preparation is key before an interview to ensure that you present your skills and knowledge to any interviewer in a concise and effective manner, therefore giving yourself the best chance of securing your dream role. Below are a few questions to help you gain an insight into what you need to think about prior to going to any interview, and ... Read More »

OnePage™ – Great Products Benchmarking Survey

Benchmarking

How great are your products and services? How does your business compare with others? Answer a few questions to find out. After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each question, click on the next one to continue.     Read More »

OnePage™ – Decision Making Benchmarking Survey

Decision Making

How do you make decisions in your organisation? Is your business an autocracy, or a democracy? Would you rather make a poor decision than no decision at all, or do you wait for a risk-free way forward? Take our OnePage™ decision-making benchmarking survey to get hints and tips on decision-making, and find out how your approach to decision-making compares with ... Read More »

OnePage™ – Customer Communication Benchmark Survey

Effective Communication

How well do you communicate with your customers, and how does your business compare with others? Answer a few questions to find out. After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each question, click on the next one to continue.   ... Read More »

OnePage™ – Credit Control Survey

Cash Flow and Finance

How effective is your credit control, and how does your business compare with others? Answer a few questions to find out. After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each question, click on the next one to continue.     Read More »

OnePage™ – Business Leadership Survey

Business Leadership

How would you rate the success of the leadership in your business? In your experience, how does it compare with other styles of leadership? Answer a few questions to help you decide. After each question a comment on your response may appear and you may wish to note your thoughts before moving on to the next question. After completing each ... Read More »

OnePage™ – Case Study Template

Case Study Template

Case studies are the life blood of effective marketing. A good case study tells your next prospect how your business helps others succeed. Use this case study template to plan and structure your case study.  When you are ready, you can choose to get a copy writer to create the case study, or create it your self.     Please ... Read More »

OnePage™ – Change Readiness Questionnaire

Business Goals

“If you don’t know where you are going, any road will get you there.” Lewis Carroll – Alice’s Adventures in Wonderland This quote highlights the importance of having a plan and setting goals, without which you will be less likely to achieve the things you want. Like Alice, it is useful to peer into the looking glass and reflect upon ... Read More »

OnePage™ – 360 Degree Feedback Questionnaire

360 Feedback

This questionnaire is an example ‘self assessment’ which forms part of the 360 degree review process. How do you come across at work? Answer the questions in the context of work. Reflect on each question and consider how you interact with your work contacts. After each question a comment on your response may appear and you may wish to note ... Read More »

Article Creation Template

Article Writing

Ready to write your article on your favourite topic? Start here by capturing the essence and have your content laid out and organised to be user friendly, easy to read and visible to many others. As you complete each step, move on to the next question and review the end result before you submit. After completing  each question, click on ... Read More »

Behavioural Interviewing – Example Personal Questionnaire

Behavioural Interviewing

The Personal Questionnaire is applied as part of the interview and selection process to compliment the skills questionnaire. This questionnaire gives you the opportunity to try just a small proportion of the type of questions being posed in a Personal Interview in order to assess a candidate’s attitudes, values and motivations for working with vulnerable clients. After each question a ... Read More »

OnePage™ – Website Wording Effectiveness Survey

Staff Satisfaction

Do the words on your website bring you business? Do they help Google find you?  Or are you wasting the opportunity to attract, engage and convert visitors? Could you even be harming your business with poor writing?  Take this short survey to get hints and tips about how to make sure your website content gets results for your business.  As ... Read More »