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Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

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Best Practice 360 Degree Feedback Template

360 Feedback

360 degree feedback is a powerful approach to help managers and employees gain self awareness through insights on how how others see them. With feedback collected from many sources people are more prepared to take action on the results than when they receive feedback only from their line manager.  A 360 degree feedback template enable simple and easy collection of  ... Read More »

Employee Feedback – An Essential Business Development Tool

employee feedback process

Employee feedback is essential to the successful development of your business.  If you engage with your employees to get their feedback, you can use their ideas and suggestions to drive innovation and growth. By formally asking for feedback you can give your employees the opportunity to provide comments and ideas that may never come out in conversation. Sometimes they may ... Read More »

Market Feedback Collection Made Easy

Market Feedback

It is essential to get feedback and insights from your market to help you make business decisions.  We’ve all seen businesses open and close within a short time, when it was obvious they had misjudged their market. Many times this could have been easily avoided by doing a little market research.  But Market research sounds complex. Yet market surveys can ... Read More »

Testimonial Feedback Collection Made Easy


Testimonial feedback from your existing customers is your most powerful marketing tool. Collecting testimonials is often missed due to other priorities or a desire not to inconvenience your customer. To break this habit and start asking for and using customer feedback to market you business, you can use this simple process which can be supported by your personalised OnePage™ Business ... Read More »

Testimonial Collection Tools

Testimonials from your existing customers is your most powerful marketing tool

Testimonial collection from your existing customers is your most powerful marketing tool. They strengthen the credibility of your business giving prospective customers the confidence to buy from you by reading your customer testimonials. Don’t have time to collect testimonials? Follow our quick and simple method for collecting valuable testimonials and you’ll realise you can’t afford not to! Customer feedback is ... Read More »

The Feedback that Drives Success


The feedback that drives success from customers is vital to any business, whether it’s a simple, morale-boosting pat on the back, or constructive criticism that can be used to improve the service you deliver. Learn how this has been made easy, effective and high impact. However, accessing the kind of feedback that can really make a difference to a business ... Read More »

What Could Poor Manager Performance be Costing Your Business?


When a business is performing poorly it’s easy to look outside and blame the economy, the government, or any number of factors outside your control.  And there’s no denying that all these things may well be important. But sometimes the problem lies closer to home. Poor Manager Performance Leads to Poor Business Results Research shows that poorly performing companies often ... Read More »

Customer Feedback

Customer Feedback

Use customer feedback – Customer Feedback Surveys help you really understand how to develop your business to better meet customer needs. Bespoke customer feedback surveys will help you understand how to better meet customer needs, now and into the future. See What Your Customers See – We put together questions that really help customers to give you useful feedback and ... Read More »

Why Benchmarking Works


Benchmarking allows comparisons with others to help your development Benchmarking shows you where you stand in relation to others, and points you in the right direction on what actions you can take. By looking outside of your own business environment, it gives you a fresh perspective on your business challenges. Too many choices? When faced with a multitude of possibilities ... Read More »

Customer Feedback Process: A checklist

Customer Feedback Process

Collecting customer feedback is all about making it easy for the customer to give feedback and making sure the feedback that is collected is actionable. Most importantly any customer feedback gathering must engage the customer in the process and demonstrate a genuine intention to assimilate and use the feedback. When used effectively, customer feedback helps you improve what you do ... Read More »

Best Practice Feedback


Feedback an Invaluable Business Tool Feedback from any source: customers, employees, colleagues, suppliers, prospects, in fact anyone you come into contact with is a priceless opportunity. Individuals and organisations who are open to seek, embrace and use the insights of others gain big benefits from this. Using feedback can be a formal process or just about paying attention to every ... Read More »