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Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

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Topic Archives: Business Survey Methods

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Customer Surveys

Customer Survey Tools

When you really know what your customers think, you can develop products and services that meet existing needs better, you can anticipate future needs more accurately, and you can grow your customer base. Effective Customer Surveys Delivered by Specialists. We work with you to develop and implement effective customer surveys that give you genuinely useful information.    Your Customers are ... Read More »

B2B Customer Satisfaction: The Seven Point Plan

seven-point B2B customer satisfaction plan to help you keep your B2B customers on board.

We all know it is much cheaper to keep existing customers than to find new ones.  You need to choose what customers to focus on, you need to then set expectation levels, you need to communicate these levels to your team and your customers, you need to monitor and measure these levels, you need to be prepared to change if ... Read More »

Does Price Matter in Competitive Industries?

It is a common notion that price is the main driver of choice in most industries

Does price matter?  It is a common notion that price is the main driver of choice in most industries. However, the GlassTalk  Survey, which focused on the glazing industry, challenged this preconception. The GlassTalk Survey examined the link between price and supplier choice in the Windows and Glazing supply chain. Commonly viewed as a very competitive industry the survey uncovered ... Read More »

Benchmark Your Business – In Total Confidence

benchmarking

The Business Best Practice HUB meets the need for business owners to compare their businesses to their peers and to the best in any business discipline. Not only this, it allows you to see critical areas where your business is has weaknesses or areas where your business has strengths. You can also access case studies and advice for how to ... Read More »

Business Survey Tools

Business Survey Tools

Business surveys and feedback questionnaires can help in identifying ways to improve your business.  Getting the business survey tools set up and operating in ways that suits your target audience is key. And as importantly, preparing for the feedback that you are seeking help you ensure the feedback will be used to full effect. For many businesses, using customer and ... Read More »

Is it Easier to do Business Development with Existing Customers?

Business Development

Is it Easier to do business development with existing  customers? Yes, your existing customers are like gold dust. The recent GlassTalk Business Best Practice survey revealed some interesting insights for retailers and installers. The windows and glazing industry is extremely competitive and facing tough trading conditions. The survey identified how retailers and installers who market pro actively to their existing ... Read More »

Market Surveys

Market Feedback

Survival Depends on Understanding your Market. No matter how great your new ideas for products and services, they will come to nothing if you don’t understand your chosen market.  Fast-changing political, economic, social and technological factors combine to create a climate where only those businesses that truly understand their target market will survive and thrive.   Don’t Put Your Business ... Read More »