Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

 

Need help? Our associates and partners deliver support, training and business services developed using our best practice methodology

Business Best Practice Network, BBPN provides online tools and guides for quick and effective business benchmarking and improvement

You are here: Home / Tag Archives: Customer Satisfaction Surveys

Topic Archives: Customer Satisfaction Surveys

Feed Subscription

Customer Satisfaction Monitoring – Like Wearing Your Customers Shoes

Customer Feedback

Monitor your customers satisfaction – Try your customers shoes. You’re only as good as the service you deliver today. Unless you are constantly monitoring customer satisfaction, it’s all too easy for service quality to dip. Also, it’s not just about maintaining current standards. Customers’ expectations change over time as the market you are in develops.  What was acceptable in the past ... Read More »

B2B Customer Satisfaction: The Seven Point Plan

seven-point B2B customer satisfaction plan to help you keep your B2B customers on board.

We all know it is much cheaper to keep existing customers than to find new ones.  You need to choose what customers to focus on, you need to then set expectation levels, you need to communicate these levels to your team and your customers, you need to monitor and measure these levels, you need to be prepared to change if ... Read More »

Fabricators and Value Added Resellers – Your Customers Choice is all About Customer Service

Your Customers Choice is all About Service

Many industries rely on fabricators and value added resellers to do the ‘dirty work’ of adapting the manufacturer’s standard product to meet the customer’s application and exact requirements.  But your customer’s choice is all about customer service and this is a must to to be able to succeed in this market. Being a fabricator or value added reseller is highly ... Read More »